Question 1

Is Ringby a phone system or a dialler?

Accepted Answer

A calling workspace. Phone systems handle inbound lines and extensions; Ringby runs outbound campaigns (lists, queues, preview and power dialling, dispositions, follow-up automation) on your numbers, synced to your CRM.

Question 2

Do you offer parallel or predictive dialling?

Accepted Answer

No, deliberately. Parallel diallers arrive late into calls, convert connects to meetings worse, and burn your numbers' reputation with spam flags. Ringby does sequential power dialling with instant context: more meetings per hour of talk, numbers that stay clean.

Question 3

Does Ringby replace our CRM?

Accepted Answer

No. Ringby sits on top of it (HubSpot first). Contacts and lists flow in; every outcome flows back: dispositions, notes, transcripts, callback tasks. Your CRM stays the system of record.

Question 4

How does pricing work?

Accepted Answer

Per seat (Solo £29/user/month, Team £49/user/month) plus call usage at pass-through rates (UK landlines ~3p/min, mobiles ~7p/min) and £5/month per extra number. Monthly rolling, cancel anytime, no setup fee.

Question 5

How fast can we start calling?

Accepted Answer

Days. Import a CSV or connect HubSpot, create a campaign, add your numbers, and work the queue in the browser. No hardware, no telephony project.

Question 6

Do you offer a done-for-you service, or only software?

Accepted Answer

Both. Ringby is software your team runs per seat, or our team runs your campaigns for you as managed outbound: lists, dialling, follow-up and booked meetings, on fixed monthly sprints.

Question 7

How quickly can we start calling?

Accepted Answer

Days, not weeks. Import a CSV or connect HubSpot, create a campaign, provision a UK number, assign callers, and activate. Most teams make their first calls on day one.

Question 8

Do we need new phone numbers?

Accepted Answer

We provision UK numbers for you inside Ringby (£5/month each), one per rep or one per campaign. Your caller ID is one you control, and every call is logged against it.

Question 9

Do reps need special equipment or training?

Accepted Answer

No. Calling happens in the browser with a headset. The dialler shows one contact at a time: who, why, call, disposition, next. If someone can use a web page, they can use Ringby.

Question 10

Can we import our existing lists?

Accepted Answer

Yes. CSV import with field mapping, duplicate detection against your workspace, and invalid-number flagging. HubSpot contacts import directly, and campaign membership dedupes by number.

Question 11

Why no parallel or predictive dialling?

Accepted Answer

Because your connects convert worse when reps arrive late and breathless, abandoned calls risk Ofcom enforcement, and every hung-up micro-call marks your numbers as spam. Sequential power dialling books more meetings per hour of talk with numbers that stay clean.

Question 12

Do you screen against TPS/CTPS?

Accepted Answer

Screening your lists against the TPS and CTPS registers is your responsibility before import, and activating a campaign requires a named confirmation that it's done, recorded in your audit log. Ringby enforces your own do-not-call list at serve time, and any opt-out on a call suppresses the number across every campaign automatically.

Question 13

Are calls recorded? Do callees know?

Accepted Answer

Outbound calls are recorded from answer, and a recording notice plays to the callee on every campaign by default (toggleable per campaign, with changes audit-logged). Recordings are kept for a year, then purged automatically.

Question 14

How do transcripts handle confidential details?

Accepted Answer

Call recordings are transcribed with speaker labels, and personal details are redacted from stored transcripts by default. Transcription runs on EU infrastructure. Nothing is used to train models.

Question 15

Why does verification take one to five days?

Accepted Answer

Because UK phone numbers have to be registered with our telephony provider before they can be used, and a human reviews each registration. We collect the details once, submit them, and hold your workspace in a waiting state you can leave and come back to. You can keep importing lists and inviting your team while it is in review.

Question 16

We are an agency. Can we run calling for our own clients?

Accepted Answer

Yes. Each client is set up in your workspace, and campaigns, contacts, calls and results stay separated per client. One thing to plan for: UK numbers must be registered in the name of whoever will actually be reached, so each client is verified separately on their own documents, and every number you buy for them is bought under their approval. You can load all your clients up front and go live one at a time as each registration clears. You will need a written agreement with each client authorising you to call on their behalf, and you are their data controller for that work while we act as your processor.

Question 17

Can our clients log in to Ringby themselves?

Accepted Answer

No. Your clients never get access to Ringby. You are the customer, you hold the subscription, and you are responsible for everything done in the workspace on their behalf. If you need a client to see their own results, that is a reporting arrangement between you and them, not a Ringby seat.

Question 18

Can we rebrand Ringby or resell it to our clients?

Accepted Answer

No. You can run calling for clients and charge them for that work, but you cannot resell Ringby itself, sub-license it, or give a client Ringby-branded access. See section 8A of our Terms.

Question 19

How much does Ringby cost?

Accepted Answer

Solo is £29/user/month, Team is £49/user/month, plus call usage at published Ringby usage rates (UK landlines 3p/min, mobiles 7p/min) and £5/month per extra number. No setup fee, no platform fee, no contracts: monthly rolling, cancel anytime.

Question 20

What does managed outbound cost?

Accepted Answer

Fixed monthly sprints scoped to your target (lists, dialling volume, booked-meeting goal), no long contract. Talk to us and we'll scope one call around your numbers.

Question 21

Is there a contract or setup fee?

Accepted Answer

No to both. Monthly rolling billing, cancel anytime, no setup fee. We earn the renewal every month.

Question 22

Can we try it before committing?

Accepted Answer

Yes. Run a pilot campaign on your own list first, so you buy on your own data. Monthly rolling, cancel anytime. Call usage is billed at published Ringby usage rates, typically a few pounds.

Question 23

Who can do what in Ringby?

Accepted Answer

Three roles. Owners run billing and the workspace. Managers run campaigns, people and performance. Callers see only their assigned campaigns and call through the queue. Everyone sees full history on the contacts they're asked to call.

Question 24

Can two reps call the same contact?

Accepted Answer

No, not by accident. The queue claims each contact atomically, so simultaneous callers are always served different contacts. Pausing a campaign releases claimed slots immediately.

Question 25

How do callbacks work across the team?

Accepted Answer

Any disposition can raise a callback with a due time. It lands in follow-ups, and when the time comes the contact re-enters the queue for whoever is assigned, with the full history attached.

Question 26

Is our data safe?

Accepted Answer

Yes. UK-hosted database, encrypted in transit, third-party credentials encrypted at rest, and every workspace fully isolated: your team can never see another customer's data and vice versa. We never sell data. You own it, export it or delete it at any time, and our DPA is available up front.

Question 27

How long are recordings kept?

Accepted Answer

Call recordings, audio on our telephony provider plus the transcript and summary in your workspace, are purged automatically after 90 days. Usage and anonymised analytics are retained; your workspace data is deleted with the account on request.

Question 28

Can we get our data out?

Accepted Answer

Anytime. One-click CSV export of contacts and calls (managers and above), plus HubSpot logging per call. No lock-in, no export fees, no retention games.

Question 29

What does HubSpot sync actually do?

Accepted Answer

Import contacts and lists from HubSpot in a few clicks, and log any call back to the matching HubSpot contact: outcome, disposition, notes, duration and summary, with per-record success/failure shown in the dashboard. Automatic background sync and list-driven campaign population are on the near-term roadmap.

Question 30

What happens on no-answer, busy or voicemail?

Accepted Answer

Answering-machine detection labels it, the disposition requeues the contact after your retry gap (default 24h, up to your max attempts), and the queue serves it again automatically. Reps never manage retry lists by hand.

Question 31

Can reps call numbers outside a campaign?

Accepted Answer

Yes, click-to-call from any contact or the dial pad, still logged with outcome and recording like every other call. Campaign assignment governs queues, not the dialler.

Quick answers.

The Calling Workspace

Getting Started

Dialling & Compliance

Pricing & Value

Team & Roles

Data & Privacy

Practical Questions